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1. What kind of records does the Records Section Manage?

Criminal justice records pertaining to cases and bookings.

2. Does the Records Section maintain or have court dispositions?

No. Please contact the clerk of the court to receive this information.

3. What fees does the Arapahoe County Sheriff's Office charge for records and how are they calculated?

View our current fee schedule which includes an explanation of how records fees are calculated.  

4. How can I pay for my records request?

Online: 
Using our service provider Point&Pay 

By Mail: 
Arapahoe County Sheriff’s Office
13101 East Broncos Parkway
Centennial, CO 80112 

In Person: 
Monday through Friday, 7 a.m. - 5:30 p.m., excluding county holidays
Arapahoe County Sheriff’s Office
13101 East Broncos Parkway
Centennial, CO 80112

5. What are the acceptable forms of payment?

Online: 
Credit cards (excluding American Express), debit cards, and electronic checks 

By Mail:
Check or money order made payable to the Arapahoe County Sheriff’s Office

In Person:
Cash, check, money order, credit cards (excluding American Express), or debit cards

6. How can I check the status of my request?

Visit https://recordsrequest.arapahoegov.com and enter your Request Number and Email Address. 

Note: Your request number was sent to you via email from noreply@arapahoegov.com. Check your spam or junk email folder if you did not receive an email within five minutes of submitting your request.

7. Why is there a service fee?

Our payment partner Point&Pay charges a service fee for processing the payment transaction. This fee is not charged by Arapahoe County, nor does Arapahoe County retain any portion of the fee.  

The service fee is assessed to cover operating costs associated with servicing your credit card transaction, debit card transaction, or electronic check payment. When you use this service, two line items will appear on your receipt. One is for the record requested paid to Arapahoe County, and the other is for the service fee charged by Point&Pay. You will be informed of all charges and fees before you authorize your payment.

8. How much is the electronic check fee?

$1.50 in addition to the cost of the record. We will charge a $20.00 fee for returned Electronic Checks.

9. How much is the credit card service fee?

Credit/Debit Cards: $2.00 or 2.45% of the transaction fee, whichever is greater.

10. Can I use my phone or tablet to request records?

Our system is not optimized for mobile devices. You may experience difficulty in requesting or retrieving records on a phone or tablet. For best results use a desktop or laptop computer.

11. What is an Address Check?

This report lists the Calls For Service (CFS) at a specific location in Unincorporated Arapahoe County over a particular time period. The report typically includes dates and times as well as the nature of the CFS. Address Checks are available for physical addresses only, but not for specific units within complexes. Address Checks can be requested for increments of up to three years. As with all other reports released under the Colorado Criminal Justice Records Act, identifying information on Sex Assaults and Juveniles, as well as information for which release would not be in the public interest, will be redacted.

12. What is a Background Check Clearance Letter?

A clearance letter indicates the individual has had no contact during the required detention schedule with the Arapahoe County Sheriff’s Office or the City of Centennial. Clearance letters are used for the purposes of employment, adoption, immigration, or presentation to a government entity.

13. What is an In Custody Report?

The report includes the timeframe an individual was booked and released from the detention facility and it includes the individual’s charges. This is typically requested for Social Security or Unemployment verification.

14. Who can request a juvenile record and under what circumstances?

1. The juvenile and the juvenile’s parent, guardian, legal custodian, or attorney. 
2. Other law enforcement agencies and fire investigators who have a legitimate need for such information; 
3. CBI for purpose of conducting a criminal background check relating to authorization of a firearm purchase; 
4. The victim or complaining party in cases pending trial after written approval from the DA’s Office; 
5. When the juvenile has escaped from an institution to which such juvenile has been committed; 
6. When the court orders that the juvenile be tried as an adult criminal; 
7. When there has been an adult criminal conviction and a pre-sentence investigation has been ordered by the court; 
8. By order of the court; 
9. A court which has jurisdiction over a juvenile or domestic action in which the juvenile is named; 
10. Any attorney of record in a juvenile or domestic action in which the juvenile is named; 
11. The State Department of Human Services; 
12. Any person conducting a custody evaluation pursuant to section; 
13. All members of a child protection team; 
14. The juvenile’s guardian ad litem; 
15. Any person or agency for research purposes, if all of the following conditions are met: 
    • 15a. The person or agency conducting such research is employed by the State of Colorado or is under contract with the State of Colorado and is authorized by the Department of Human Services to conduct such research; and 
    • 15b. The person or agency conducting the research ensures that all documents containing identifying information are maintained in secure locations and access to such documents by unauthorized persons is prohibited; that no identifying information is included in documents generated from the research conducted; and that all identifying information is deleted from documents used in the research when the research is completed. <82.1.2.b.c> 
16. The principal of a school, or designee, in which juvenile is or shall be enrolled as a student and, if the student is or shall be enrolled in a public school, to the superintendent of the school district in which the student is or shall be enrolled, or to his designee; 
17. The Colorado Bureau of Investigation: fingerprints, photograph, name, address and other identifying information regarding a juvenile to assist in any apprehension or identification. <82.1.2.b>

15. Who is Point&Pay?

Point&Pay is the electronic service provider for the Arapahoe County Sheriff’s Office. Please contact Point&Pay by phone at 888-891-6061 and select Option 1, or by email at support@pointandpay.com if you experience difficulties making an online payment after County business hours.