Infrastructure provides support for network services, system administration, operations, desktop support and asset management. Network Services supports our data circuits and VoIP, as well as network security, performance management tools and cabling.
System Administration supports application servers (many of which are virtualized), data storage, remote access, email and electronic archiving. Desktop Support manages hardware and software for workstations, printers, scanners, plotters and mobile devices. Asset Management is responsible for licensing and life-cycle tracking of all technology assets. In addition, IT provides a service desk that resolves some 20,000 end-user requests annually.