Arapa-STAT is a performance management process launched by the Arapahoe County Department of Human Services in 2013 that is focused on real-time data and performance goals. It is modeled after the Colorado Department of Human Services’ C-STAT program.
Arapa-STAT involves meetings three times a month where the Human Services leadership team analyzes a division's performance on key measures, identifies positive trends and opportunities for improvement, and discusses next steps to advance desired outcomes.
Through this transparent and interactive discussion, Arapahoe County Human Services can use timely data to make informed decisions about resources, processes, technology and personnel. The process will help the Department to achieve measurable goals and meet its strategic objectives to improve trust in government, customer experience and quality of life for its citizens.
Since 2009, the Department of Human Services has tracked its performance on mandatory and voluntary measures using a scorecard as part of the County’s Align Arapahoe strategic plan. By expanding that effort to include Arapa-STAT meetings, the Department can delve deeper into data trends and align its improvement efforts with areas identified as a priority for Colorado through C-STAT. This is important because Arapahoe County is the state’s third-largest county by population, and serves human services caseloads that are large enough to impact statewide performance.
Arapa-STAT meetings are held at three times a month, each focused on one of the following:
- Community and Child Support Services Division: Food, financial, medical assistance benefits and child support services
- Child and Adult Protection Services: Child protection, adolescent services and adult protection
- Finance, Legal and Operations: Review of Human Services support division's performance measures that assist department efforts to serve our clients.
- Optional: Held at director’s discretion for Finance, Human Resources or other programs.
For more information, please contact Jessica Gapuzan, Performance Management Analyst at 303-636-1848.