Positive customer service is our priority and that includes promptly and thoroughly addressing a complaint.

Complaint Process Steps

Please follow the steps below to file a complaint involving the Arapahoe County Department of Human Services Community Support Services.

Please note: These steps must be followed in order to ensure that any concerns are addressed appropriately and with all necessary information. If the steps are not followed in order, we will need to direct you back to the appropriate level for resolution.

1. Contact the program specialist assigned to your case to discuss your concerns and seek resolution. To reach your program specialist, call our customer service center at 303-636-1170.
2. If you feel that your concerns have not been resolved, please contact the customer service center and request a call from the program specialist’s lead worker or supervisor.
3. If you feel that your concerns were not resolved by the phone call with the lead worker or supervisor, please contact our Community Support Services client relations coordinator at 303-636-1481 to discuss your concerns and seek resolution.
4. If you still believe your concerns have not been resolved by the client relations coordinator, please send a written statement to the Community Support Services manager and outline any remaining concerns. The manager will initiate a thorough review of all issues and you will be notified of the findings within 20 days.
5. If you believe that your concerns were not resolved by the manager, please send a written statement to the Human Services Department director and outline any remaining concerns. The director will determine the best course of response.