File a Complaint

Positive customer service is our priority and that includes promptly and thoroughly addressing a complaint. Please follow the steps below to file a complaint involving the Arapahoe County Department of Human Services Child Support Enforcement Division.

Complaint Procedure Steps

Please note: These steps must be followed in order to ensure that any concerns are addressed appropriately and with all necessary information. If the steps are not followed in order, we will need to direct you back to the appropriate level for resolution.
  1. Contact the specialist assigned to your case to discuss your concerns and seek resolution. To reach your specialist, please call 303-752-8900.
  2. If you feel as though your concerns were not resolved by your specialist, please contact your specialist’s supervisor.
  3. If you feel that your concerns were not resolved by the supervisor, please provide a written statement addressing your concern to the Child Support Enforcement division manager. The division manager will send you a written response addressing your concerns within five business days of receiving your statement.
  4. If you feel that your concerns were not resolved by the division manager, please provide a written statement to the Human Services Department director. The director will review your concerns, follow up with the Child Support Enforcement Division manager to gather all related information and then send you a written response to address your concerns. Below are the mailing address and fax numbers to submit your statement:
    1. Arapahoe County Human Services
      14980 E. Alameda Drive
      Aurora, CO 80012
    2. Division Manager Fx: 303-636-1586
    3. Department Director Fx: 303-636-1968
Thank you for your cooperation. We look forward to working with you to resolve your concerns.

State Department Information

You can also file a complaint with the Colorado Department of Human Service, Division of Child Support Enforcement by calling 303-866-4300 or visiting / writing:
1575 Sherman St.
Denver, CO 80203-1714