Intake Teams


Child protection intake teams are responsible for the following services:


  • Our hotline receives calls regarding suspected child abuse and neglect from community members, as well as professionals who are required by law to report known or suspected child abuse or neglect. Each call is known as a referral.
  • The hotline caseworker asks questions to gather as much information about the child and his/her circumstances as possible. This may include questions about the child, the child's parents, the person allegedly responsible for the abuse/neglect, the reason for the referral, including safety concerns, physical and behavioral indicators of the child and/or perpetrator, as well as perceived strengths of the family and information about their natural support system.
  • Every report is screened through the Review, Evaluate and Direct (RED) team where a group of caseworkers, supervisors and managers review the concerns and determine if it meets legal criteria to be accepted for assessment.
  • The RED team uses statewide databases to research the criminal background, court history, as well as prior reports or involvement within the child welfare system for every child and family member in a referral.


  • When assigned, our intake team goes into the community to assess safety concerns in a family or home.
  • A variety of intervention services designed to make the family and home safe for the child as well as connecting families to their communities for support and resources are offered.
  • If the safety concerns are unable to be resolved, longer term assessment and services maybe provided through our permanency teams.