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Arapahoe County News

Posted on: May 6, 2019

9-1-1 Authority: Lifesaving location data

911 Authority

Easily confirming the location of mobile callers is now possible for local emergency responders as a result of the Arapahoe County 9-1-1 Authority’s implementation of the RapidSOS NG911 Clearinghouse.

“The first and most important question in every 9-1-1 call is, ‘what’s the location of your emergency?,” said Executive Director Bruce Romero. “With the portability of mobile phones, it has been difficult to accurately pinpoint exactly where someone is located, costing critical minutes in response times. Through the NG911 Clearinghouse, our coordinated 9-1-1 centers are now able to receive fast and accurate caller location data placed from an iPhone with iOS 12 or from Android phones version 4.0 and up.”

This capability is integrated into Arapahoe County Sheriff, Englewood Police, Glendale Police, Greenwood Village Police, Littleton Police and South Metro Fire Rescue’s existing 9-1-1 computer-aided dispatch software, providing invaluable information seamlessly to call-takers and 9-1-1 telecommunicators as they work to quickly send callers appropriate help.

"Being able to locate a citizen's 9-1-1 call for emergency services, via a cellular phone/device, has been a top priority for our Authority Board, said John Jackson, Arapahoe County 9-1-1 Authority Board chairperson and Greenwood Village city manager. “Serving the most populous county in Colorado, this integration will truly make a difference to our citizens at what might be the most critical moment in their life."

Within days of going-live on the product integration, the South Metro Fire Rescue (SMFR) received a 911 call from a patient exhibiting signs of a stroke and was unable to relay their location to the 9-1-1 telecommunicator. While SMFR could identify that the caller was in a large community park, the agency had no idea where in the park the caller was located. By using the the RapidSOS NG911 Clearinghouse, the 9-1-1 call-taker could - within seconds - pinpoint the caller's exact location and direct responders to the caller, resulting in life-saving service.

Arapahoe County 9-1-1 Authority is leading the way in 9-1-1 technology to improve emergency response,” said RapidSOS CEO Michael Martin. “We are thrilled to provide agency partners with the information they need to get citizens help quickly in an emergency, saving lives and property.”

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